Active listening exercises11/13/2022 The other participant is to interpret the cue and encourage an explanation, such as “Tell me about the meeting.”.One person is instructed to make a simple statement, such as “I was late to the meeting today.”.Interpretation of Cues to Investigate the Real Issue Ken asks, “Are you saying that clients will be able to order products simultaneously instead of adding them one by one?”ģ. An alternative exercise would be to ask one participant to use technical jargon, which the other does not understand, and note the difference.Įxample: Carol describes an idea for simplifying clients’ ordering processes to Ken. Avoid the urge to restate things in your own words. In order for verbal communication to be effective, both parties must use the same words and avoid jargon or slang that is unfamiliar to the other party. The other participant is the better listener and reframes the idea as follows, “Are you using this idea to convey that…”.One person is instructed to present an idea to the other.Consensual Validation to Clarify the Problem Communication skills and the main points of the communication errors from the exercise are discussed in the group.Ģ. The switched example shows Bob nodding, clarifying Karen’s statements, and asking questions. Karen is looking at her phone, and Bob feels unheard. Have the participants switch roles and have the other display active listening skills that indicate each is a good listener (nodding, facial expressions and other body language, asking questions, clarifying statements).Įxample: Karen informs Bob that the billing department consistently delays invoicing clients.Have the first participant display non-verbal cues that they are NOT listening (looking at a phone, no eye contact, etc.).
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